The engineering behind your AI Area Manager.
LOKA is designed for restaurant operations at scale — private by default, efficient by design, and safe for multi-outlet businesses.
Privacy-first Processing
Audio is treated as sensitive operational data. Only relevant, event-worthy interactions move through deeper AI analysis; the rest is filtered and discarded on schedule.
Selective AI Processing
LOKA uses efficient event detection to focus AI on the moments that matter — complaints, SOP behaviour, upsell opportunities, service issues — so operational insight scales without runaway cost.
Secure Audio Handling
Uploads are encrypted in transit and at rest. Access is strictly scoped by brand and role. Raw audio is never exposed publicly and is protected by fine-grained storage policies.
Role-based Access
Super Admin, Brand Admin, Area Manager, Restaurant Manager, Outlet and Staff roles each see only what they are meant to see — from KPI rollups to individual shift context.
Retention Controls
Insights are retained long-term for trend intelligence; raw audio is retained only for the operational window your plan defines and is then removed automatically.
AI Architecture Overview
A layered pipeline — capture, event detection, classification, prioritisation, delivery — designed so the majority of interactions never need the most expensive AI tier.
Scalable Infrastructure
Built to serve everything from a single café to franchise networks with hundreds of outlets, with shift-based batching that keeps operating cost predictable.
Operational Safety
High-risk signals — payment issues, escalations, repeat complaints — are always preserved and surfaced to the right stakeholders, even under strict cost controls.
Data Handling
Your operational data stays yours.
- Brand isolation. Each brand's data is strictly partitioned; no cross-brand access, ever.
- Fine-grained access control. Every table and every storage path is protected by policy — enforced server-side.
- Automatic retention. Raw audio is removed on schedule. Operational insights are retained for long-term trend analysis.
- Audit-ready. Sensitive actions — invoicing, user management, role changes — are logged for accountability.
Want a deeper technical conversation?
We're happy to walk your operations, IT and security teams through the architecture in detail.