Monitor customer experience, SOP compliance and operational performance. Shift-based batches. WhatsApp-first reporting. Built for scale.
Shift Health
87
+4.2%
SOP Compliance
92%
+1.8%
Complaints
12
−3
Upsell Success
68%
−2.1%
Outlet performance · last 7 shifts
AI insight
Wakad outlet missed upselling in 68% evening interactions.
Platform
LOKA Online is designed for Indian SaaS economics. We use AI where it matters — and rule engines where it doesn't.
VAD + keyword spotting filters out 80% of trivial interactions before any LLM call.
Two 6-hour batches per day generate summaries, complaints and SOP analysis.
Rule engines and regex catch greetings and standard flows — AI reserved for anomalies.
Detect frustration, refund requests and escalations the moment they appear in audio.
Greeting quality, upsell rate, complaint association — per employee, per shift.
Managers get shift summaries, alerts and AI recommendations directly on WhatsApp.
Selective transcription, mono compression, 7-day retention. Insights stored forever, audio isn't.
Role-based access for org admins, area managers, outlet managers and employees.
How it works
VAD, segmentation, timestamping and keyword tagging. Zero LLM calls. Runs all day, costs cents.
Only conversations with frustration, complaints, refunds, escalations or missed upsells move forward.
Twice a day, the AI summarises flagged interactions and updates shift, outlet & employee scores.
Managers receive shift health, top complaints and AI recommendations on their phone — no dashboard needed.
Industries
From single-location cafés to 500-outlet franchise networks.
Operational intelligence
Every batch produces a plain-language summary of what went well, what went wrong, and what to do next. Delivered in English or Hinglish.
Repeat complaint: long wait time
Wakad outlet · 4 occurrences in evening shift
Upsell opportunity missed
68% of evening orders skipped combo recommendation
SOP compliance up 4.2%
Hinjewadi morning shift maintained 96% greeting standard
Pricing
Volume pricing for chains. No realtime AI surcharges.
Spin up LOKA Online in under an hour. First batch lands on WhatsApp tonight.